{"id":3488,"date":"2022-12-22T16:49:17","date_gmt":"2022-12-22T15:49:17","guid":{"rendered":"https:\/\/recalo.com\/\/?p=3488"},"modified":"2024-01-03T15:40:22","modified_gmt":"2024-01-03T14:40:22","slug":"customer-satisfaction-survey-2022","status":"publish","type":"post","link":"https:\/\/recalo.com\/en\/customer-satisfaction-survey-2022\/","title":{"rendered":"Customer Satisfaction Survey 2022"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” bg_image=”3496″ bg_position=”center center” bg_repeat=”no-repeat” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Results of the 2022 customer survey<\/h2>\n[\/vc_column_text][vc_column_text]As a reliable partner and service provider for international pooling and asset management, customer satisfaction is very important to us.<\/p>\n

At the end of business year 2022, we at RECALO once again conducted a customer satisfaction survey. The results speak for themselves and strengthen our customer, quality and service orientation.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

The following results (\u2205) were achieved<\/h3>\n[\/vc_column_text][tabbed_section style=”minimal” alignment=”center” spacing=”default” tab_color=”Accent-Color” cta_button_style=”accent-color” icon_size=”24″][tab icon_family=”fontawesome” title=”Results – questions 1 to 5″ id=”1704292616153-4″ tab_id=”1704292616153-2″ icon_fontawesome=”fa fa-sort-desc”][divider line_type=”No Line” custom_height=”40″][vc_column_text]Rating scale: 1<\/strong> (dissatisfied or complicated) to 10<\/strong> (very satisfied or very simple)[\/vc_column_text][divider line_type=”No Line” custom_height=”40″][image_with_animation image_url=”3622″ alignment=”” animation=”Fade In” img_link_large=”yes” hover_animation=”none” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/tab][tab icon_family=”fontawesome” title=”Results – questions 6 to 10″ id=”1704292616201-0″ tab_id=”1704292616202-2″ icon_fontawesome=”fa fa-sort-desc”][divider line_type=”No Line” custom_height=”40″][vc_column_text]Rating scale: 1<\/strong> (dissatisfied) to 10<\/strong> (very satisfied)[\/vc_column_text][divider line_type=”No Line” custom_height=”40″][image_with_animation image_url=”3625″ alignment=”” animation=”Fade In” img_link_large=”yes” hover_animation=”none” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/tab][\/tabbed_section][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][milestone heading_inherit=”default” symbol_position=”after” subject_padding=”0″ color=”Extra-Color-1″ effect=”count” symbol_alignment=”Default” milestone_alignment=”default” number=”63.16″ symbol=”%” subject=”Net Promoter Score (NPS)” symbol_font_size=”20″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”3\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]With the question about the probability of a recommendation of RECALO<\/strong>, the Net Promoter Scores (NPS)<\/strong> could be calculated. With an NPS of +63.16%<\/strong>, we achieved an excellent score that stands for itself.[\/vc_column_text][toggles style=”default”][toggle color=”Extra-Color-1″ title=”NPS calculation”][vc_column_text]Probability of recommendation: 1 (very low) to 10 (very high); Calculation: NPS = (%Promoters) – (%Distractors); Possible NPS Range: -100% \/ +100%; Measurement in percent (%)[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_animated_title heading_tag=”h3″ style=”hinge-drop” color=”Accent-Color” text=”For each survey participation 100 trees are being planted”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_image_comparison image_url=”2003″ image_2_url=”2001″][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][milestone heading_inherit=”default” symbol_position=”after” subject_padding=”0″ color=”Accent-Color” effect=”count” symbol_alignment=”Default” milestone_alignment=”default” number=”100″ symbol=”trees” subject=”per survey participation” symbol_font_size=”20″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”3\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]For every<\/u> completed participation<\/strong> in this year’s customer satisfaction survey, 100 trees will be planted<\/strong> in cooperation with Eden Reforestation Projects<\/a>.<\/p>\n

The planting of trees is in line with RECALO’s green and steadily more CO2 neutral corporate orientation.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”3575″ alignment=”” animation=”Fade In” hover_animation=”none” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”60″][vc_column_text]\n

Eden Reforestation Projects – General Planting Sites<\/h3>\n

As of: 12\/2022<\/p>\n

In cooperation with Eden Reforestation Projects<\/a>, we support valuable climate and reforestation projects in Haiti, Honduras, Brazil, Indonesia, Kenya, Madagascar, Mozambique, Ethiopia, Nepal and the Philippines, thus making a sustainable contribution to a more CO2 neutral future.\u00a0Further information on Eden’s successes and the current project countries is summarized in this year’s “General Planting Sites 2022”<\/em>.[\/vc_column_text][nectar_cta btn_style=”arrow-animation” heading_tag=”h3″ text_color=”#93b965″ button_color=”default” link_type=”new_tab” alignment=”left” display=”block” link_text=”Download NOW” url=”https:\/\/recalo.com\/\/download\/3566\/”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][toggles style=”minimal”][toggle color=”Accent-Color” title=”Learn more about Eden Reforestation Projects”][vc_column_text]When it comes to combating climate change, planting trees is one of the most proven technologies. While goals like planting a trillion trees seem incredibly ambitious, one nonprofit has already planted and restored nearly a billion trees – a milestone worth celebrating.<\/p>\n

Eden Reforestation Projects is a nonprofit organization that works to rebuild natural landscapes destroyed by deforestation in developing countries, working directly with communities that have fallen into extreme poverty as a result of deforestation and the destruction of their livelihoods. The organization employs 14,800 community members in the field, giving them the training and tools they need to plant, care for and protect millions of trees to maturity each year.<\/p>\n

With a world-class seedling survival rate of over 80%+ (not counting natural reproduction) and the dedication and commitment of local people, young mangroves and trees of all kinds have the best chance of becoming the forest for tomorrow.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Further links and insights”][vc_column_text]\n