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Results: customer satisfaction survey 2021

By 24. September 2021 January 3rd, 2024 Headquarter, NEWS
Kundenzufriedenheit RECALO

Top results in the customer satisfaction survey


A central focus of our work at RECALO is our service orientation. Satisfied customers are decisive for us and a constant motivation. That’s why we conducted a survey to obtain a representative and reliable result on customer satisfaction. Among other things, our quality, products, response time and services were evaluated.

All submissions were carefully reviewed and analyzed by our quality team.

We achieved the following scores on average

Rating scale: 1 (dissatisfied or complicated) to 10 (very satisfied or very simple)

Rating scale: 1 (dissatisfied) to 10 (very satisfied)

Average of all ratings

Scores averaging 9.1 and higher were achieved in the assessment of product quality, services provided by our logistics and customer service.

Net Promoter Score (NPS)

The probability of a recommendation of RECALO was addressed, from which the Net Promoter Score (NPS) can be calculated. [Rating scale: 1 (very low) to 10 (very high); Possible range: -100% / +100%; Measurement in percent (%); Calculation: NPS = (%Promoters) – (%Detractors)].

For each survey participation 100 trees are being planted

per survey participation

The measure of having 100 trees planted for each survey participation is perfectly in line with RECALO’s green and steadily more CO2 neutral corporate orientation. In cooperation with Eden Projects, we support valuable climate and reforestation projects in Haiti, Honduras, Indonesia, Kenya, Madagascar, Mozambique, Nepal and Nicaragua, thus making a sustainable contribution to a more CO2 neutral future.

View more information

Holistic – this is Eden’s approach to reforestation and restoration of ecological diversity. Native trees are planted through locals. They are trained to plant as well as to protect and value reforested and existing forests, because through training they understand their personal interest in protection and continuity.

With a first class seedling survival rate of over 80%+ (not counting natural reproduction) and the dedication and commitment of the locals, young mangroves and trees of all kinds have the best chance of becoming the forest for tomorrow.

More information and background at: Eden Projects.

After the survey is before the survey: Among other things, we focus on continuously improving and maintaining our quality in terms of product, service, response time and these great survey results.

Regardless of the survey, we are always pleased to receive your suggestions, criticism and praise, as these form the basis for solutions that meet the exact needs of the future. Highly motivated, we are already looking forward to continuing to inspire you with innovations, exceptional quality and top service in the future. The feedback has shown us that we are on the right track and we would like to take the time to thank you for your participation.

You would like to read more information?
Then simply download our additional info brochure on RECALOs customer satisfaction. Here you will get an even more detailed insight into KPI values and read a statement by our CEO.